In this paper, we focus our attention on how to improve the result in bank and financial
institution based on lean methodology. Based past studies, we develop a specific detailed …

This study aims to understand the strategy and process of managing intellectual capital and
knowledge management in the financial service sector. The methodology uses both primary …

Purpose This study aims to expand the current knowledge of the Six Sigma approach in a
period of time when there is little direct evidence of the need to improve the credit card …

The purpose of this paper is to study the integration of digitalization and lean management
for improving the processes and developing a sustainable strategy. The paper uses both …

The study analyses how an integrated set of methodologies and a strategic control system
permits the improvement the performance. This study uses both primary and secondary …

The paper examines the quality strategy case of Banca Nazionale del Lavoro (BNL) in Italy
after the acquisition in 2006 of the group BNP Parisbas. Based on the past studies we …